Privacy Policy
About this policy
Fanshawe Family Medical Centre respects your privacy. This policy explains how information is handled when you use our clinic information website.
It covers website use. For information about the privacy practices that apply to your medical care or health records, please contact your own physician’s practice.
Browsing our website
You can view clinic information, physician details and after-hours schedules without creating a patient account. Our clinic information pages do not collect patient registration details, health card numbers or medical records.
Booking and registration links may take you to a physician’s website or another service. Information you provide there is handled under that service’s privacy policy.
Technical information
Our website host, Hostinger, and website maintenance or security services may process technical information such as your IP address, browser and device type, requested pages, and the date and time of a visit. This information supports website operation, troubleshooting and protection against misuse.
Cookies and external resources
Cookies are small files stored by your browser. Website services may use cookies for security, caching and authorized staff sign-in. Viewing clinic information does not require you to sign in.
You can block or delete cookies through your browser settings. Doing so may affect some website functions.
Our pages use Google Fonts. When a font is downloaded from Google, your browser sends technical request information, which can include your IP address. Please see Google’s Privacy Policy for information about Google’s handling of data.
Links to other websites
This website links to physician practices, appointment services, SE Health, Ontario Health atHome, London care resources and Google Maps. Those websites and services have their own privacy policies.
Review the relevant provider’s privacy policy before submitting personal information. Our website policy does not govern information you enter on an external website.
Contacting your physician
This website does not provide secure medical messaging. For appointments, test results, prescriptions or questions about your care, use your physician’s approved booking or contact method.
Please do not enter health card numbers, medical records or other private health information in any public area of a website.
Use, sharing and retention
Website information may be handled by service providers supporting hosting, maintenance or security, or disclosed where required or permitted by applicable law. We do not sell personal information collected through this website.
Technical records are retained as needed for website administration, security and applicable legal requirements. Your physician’s practice has separate rules for retaining clinical records.
Privacy questions and health records
For questions about website privacy, please contact the clinic using the details below and ask to speak with the clinic manager.
For requests to access or correct your health records, questions about consent, or concerns about the privacy of your medical care, contact the physician’s practice that holds your records. Access and correction rights are subject to Ontario’s Personal Health Information Protection Act (PHIPA) and its applicable limits.
You may also contact the Information and Privacy Commissioner of Ontario about a health privacy concern. Call 1-800-387-0073 or visit the Commissioner’s health privacy information page.
Contact details
Fanshawe Family Medical Centre
215 Fanshawe Park Road West
London, Ontario N6G 5A9
Telephone: 519-645-2444
Patients of physicians practising at another location should contact their own physician’s office directly for questions about their health records.
Policy updates
We may update this policy when website features or information practices change. The date below identifies the most recent revision.
Last updated: October 5, 2026